Register here: http://oracle.com/goto/cx-virtualsummit
Register here and join us on 9th February at Oracle Cloud CX Marketing Virtual Summit 2021

Take your CX to the next level with Conversational AI.

Conversational machine agents take advantage of various kinds of artificial intelligence including Natural Language Processing (NLP) and machine learning. Delivering a more dynamic, free-flowing conversational customer experience than chatbots, closer to a real human interaction.

By embedding AI with built-in conversational machine agent functionality in your Cloud Contact Center, your organization is able to:
– Engage with a nearly unlimited number of customers;
– Adapt workflows easily during demand spikes;
– Receive better and more accurate reporting, actionable in real-time;
– Flexibly integrate with legacy assets and other SaaS tools;
– Personalize interactions and create proactive ones;
– Save on integration and AI vendor fees with an embedded AI provider;

With conversational machine agents, your organization can grow and create differentiated and modern customer experiences.

Find out more here: https://www.contentguru.com/en-us/

Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning ����������® solution.

Europe’s largest Customer Engagement and Experience solution, ����������, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, storm gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

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This is a walkthrough of how to create an integration to poll a database to synchronize the data into a CX SaaS system

Timestamps:
0:00 – 0:32 Welcome and Use Case Overview
0:38 – 4:08 Building the Integration
1:02 – 1:27 creating a DB connection
1:35 – 2:37 New App-Driven Integration with DB as Trigger
2:43 – 3:15 Add Marketing Cloud Invoke and Mapping
3:17 – 3:37 Add the Business Identifier and Activate the Integration
3:37 – 4:35 Running the Integration, Showing the Data Updates, and Showcasing the Monitoring Page

Link to Agent Installation: https://youtu.be/nYmOgX95wd4

Credit: Karre Lawson

ePlus and Cisco work together to help our customers reach their potential. We do this by combining ePlus’s strategic expertise and lifecycle services with Cisco’s vast portfolio of proven solutions. Together, we design, orchestrate and implement the custom, seamless experiences you need to achieve more agility, better business outcomes, faster ROI and greater resiliency. Let us help you realize your possibilities.